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Dorothy R. Santos, Emergency Infrastructure & Climate Crisis Mediation

A slide titled “The Labor of a Dispatcher” lays out four facts: 10 seconds to answer a call; 123 operators for a San Francisco population of 842,754; shifts of up to 16 hours when a dispatcher calls in sick or resigns; codes and terminology learned by rote.
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Dorothy R. Santos, Emergency Infrastructure & Climate Crisis Mediation

Part of Emergency Infrastructure & Climate Crisis Mediation